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Return & Refund Policy

Products in the Clearance Sale Collections aren’t eligible for the return or exchange.

Order Cancellation

Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on <support_mail>  or call us on <mobile_number> In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

We cannot make any cancellations for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 12 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.

Address Change

We use a third party vendor for verifying your address. If you have an order with an order status that is stuck with an Address Issue and if you have not made any changes within 2 days from the order submission date, your order will be canceled. Please be sure to make any address changes within 2 days or before your order is sent to production.

Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit time frame.

Please note that there may be variances in ship dates and these times are subject to change. Click to Shipping policy to get more information

Note: All orders related to lost in transit need to be claimed within 60 days from the ordered date. In case it exceeds 60 days from the time of order, we reserve the right to refuse to settle a claim.

Reprint & Refund Policy

While we want every order to be perfect, mistakes can happen occasionally. We can offer reproductions and refunds for your orders if there are order mistakes. If you are submitting a reproduction or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reproduction or refund will be either from us or you. If an order is reprinted with upgraded shipping, we will not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.

Let’s look at the scenarios when you can request a reprint/refund and who covers the cost.

1. Cases where we cover the Reprinting cost or Refunding:

    • There is a manufacturing issue with your product.
    • The product in your order is broken or damaged during transit.
    • You receive the wrong product in your order.
    • The order is lost in transit, and the initial shipping address was correct.
    • The order is lost in transit, and the actual shipping time exceeds the general shipping time frame for orders.

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

    • You must submit a request for a return within 24 hours after you receive the products.
    • After 24 hours, no return / exchange will be accepted. Also, if goods are returned prior to submitting your request, those goods are forfeited.
    • The request can be made through our ticketing system, on our Contact us page, or by emailing us at <SUPPORT_MAIL>.
    • You must submit evidence of damaged goods by sending us a clear video of unboxing and picture of the item. The item should be placed on a flat surface, with visible tags and errors in the picture. We will use this information to help with your order reprocessing, as well as to eliminate errors in the printing process in the future.
    • Returns can be exchanged for the original purchased goods or refunded for the original purchase price.
    • Please note that customers are responsible for return shipping labels. We will send you return instructions separately by email.
    • Please note that inquiries are typically addressed within 72 hours. You must submit a support request within 24 hours after you receive your order tracking status or your goods. After the 24 hours have elapsed you acknowledge that your rights to solve the issue are forfeited.
    • It will take approximately 5-10 business days to process your refund.

2. When we do NOT cover the Reprinting cost or Refund:

    • If you don’t like the product printed according to our manufacturer’s standards.
    • If you select the wrong size when ordering the product.
    • The order is still within the specified maximum production and shipping times for the products. Please see our Current Production & Shipping Time to see our general lead time.
    • If your order is lost due to an incorrect recipient address. Any request to change the address in case of reprinting will not be covered.
    • The tracking status for your order shows “Delivered” but you claimed that you have not received the package.
    • We do not assume responsibility for packages for which the courier company has made delivery attempts but was unable to successfully deliver.

3. Video & Photo Requirements for Reprints and Refunds:

We will cover what video / photo requirements are needed for a reprint/refund and what you can expect regarding product discrepancies.
Before submitting a reproduction or refund request, please be sure to read over our Reproduction & Refund Policy to understand when we will cover your reproduction / refund costs and when we don’t cover the costs.
Do not reach out to our customer support team if your order is still within our Production & Shipping Time.
If you are submitting a reproduction or refund request, please be sure to include video & photo evidence of your product in your order.
Any information provided that is inaccurate or untruthful and the use of bad images may result in the delay or rejection of a reproduction.

a)    Our guide for apparel products

Please be sure to include the following videos & photos for garments and apparel products when submitting a reproduction or refund request.

    • A video at the time of unboxing the product for the first time, showcasing its packaging, design and the damaged area.
    • A photo of the entire garment or apparel product with your design visible.
    • A photo of the damaged area or a neck label.
    • A photo of the shipping label (optional).

b)    Our guide for wall art products

Please be sure to include the following videos & photos when submitting a reprint or refund request for wall art products.

    • A video at the time of unboxing the product for the first time, showcasing its packaging, design and the damaged area.
    • A photo of the entire product with your artwork design visible.
    • A photo of the backside of the product.
    • A photo of the damaged area with the design in view.
    • A photo of the shipping label (optional).

c)    Our guide for other products

For all other products, please be sure to include the following videos & photos when submitting a reprint or refund request.

    • A video at the time of unboxing the product for the first time, showcasing its packaging, design and the damaged area.
    • A photo of the entire product with your artwork design visible.
    • A photo of the damaged area with the design in view.
    • A photo of the shipping label (optional).

d)    Our guide for receiving wrong items

When you receive a wrong item or wrong size of the item in your order, please be sure to include the following videos & photos when submitting a reprint or refund request.

    • A video at the time of unboxing the product for the first time, showcasing its packaging, design and the damaged area.
    • A photo of all of the delivered products in your order.
    • A photo of the shipping label (optional).

Please follow this instruction to measure an item before taking a photo

    • Chest – Measured from the chest one inch below the armhole when laid flat.
    • Body length – Measured from the high point of the shoulder from the back.
    • Sleeve length – Measured from center back neck to shoulder point to finished sleeve hem.

e)    Acceptable product discrepancies and expectations

Please be aware that there are acceptable discrepancies that may occur for home decor products (specifically products that require sewing). In some cases, these products may be slightly smaller than expected, typically within an inch or two, which is acceptable.
Please note that for t-shirt products, most of our manufacturers will have a 2″ discrepancy in their size chart. This is very much dependent on the manufacturer as most of our manufacturers determine their own threshold for tolerance when it comes to any sizing discrepancies.
For such queries, please write to us at <SUPPORT_MAIL>.

Returns Policy

We do NOT accept returned orders. There are a couple of scenarios in which you may return an order.
We cannot issue refunds for any returned orders. We can only reship it or issue a reprint (depending on our vendor) for a returned order.

Exchange Policy

We do NOT offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.

Limited Exchange:

You are allowed to exchange the product for another size of the same product. You cannot exchange it for a different product. Exchange should be raised with us within 24 hours of receiving the products. Please do share videos / images highlighting your concern as mentioned above. For such queries, please write to us at <SUPPORT_MAIL>.

Substitution Policy

Our substitution policy increases the overall order workflow to ensure your orders are fulfilled.
If your order has a product out of stock, we will automatically substitute like-for-like products on your behalf from our existing substitution list. We will only substitute products if the new product has a color/size match and if the new product is equal or of greater quality compared to the original product.
If we cannot find an adequate substitute where the color/size match is equal or of greater quality for an out-of-stock product, we will substitute it with a different product of the same color and size from the substitution list.

Please note that:

    • If there are no substitution garments, The order will be canceled and refunded. You will be notified if this occurs.
    • This policy applies to mostly apparel products, but this also applies to non-apparel products as long as we can find a like-for-like product that matches.
    • There is no action required for customers to approve the substitution, our team will automatically authorize all substitutions for you.
    • If one of my customers received a substitution product and wants a refund/replacement, we do NOT offer refunds or replacements for substitution products as long as the new substituted products meet our color-match and quality criteria. We recommend that you let your customers know that underlying products received may have variance during periods of high order volume (holiday peak season).

General Rules for a Successful Return

    • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
    • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
    • Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
    • During peak seasons please allow up to 15-18 business days for your return to process.
    • To request a refund, simply email us at <support_mail> OR call us at <support_number> and provide your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
    • No refund will be entertained to any customer if the customer has already done the exchange once on that product.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Special requests (Bulk discount, Custom Packaging, …)

Bulk Discount Policy
We do NOT provide bulk discounts for either product or shipping costs. We also do not offer wholesaling services for bulk orders being broken down for resale. If you place a bulk order, the order will be shipped out in a single box (if possible) or will be consolidated into multiple boxes depending on the size of the order.

Custom Packaging Request Policy
We do NOT provide custom inserts or packaging for products that are ordered. As your orders are packaged by our vendors and with the sheer volume of orders being processed by our vendors, we cannot cause disruptions in packaging.

 

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